Notice

Google Maps currently list our old location as "Permanently Closed" instead of "Permanently Moved". We’re ready and available to assist you with any inquiries regarding turbochargers, fuel injectors, common rail pumps, injection pumps, oil pumps, and more.

Free Shipping Notice

We are currently offering free UPS Next Day Air Saver domestic shipping on all in-stock items over $300 and under 60 lbs.

Terms and Conditions

First, before you try and read the long boring legal stuff, let’s cut to the chase with a few notices:


NOTICE: Turbine shaft and or bearing(s) that are scorched, scored, seized, grooved, or melted are alone sufficient evidence of lack of oil or oil contamination and void any warranty! No exceptions.


NOTICE: New or rebuilt turbochargers or cartridges leaking oil are almost never a warranty issue, and are almost always a result of other external factors. Please see our troubleshooting guide before returning an item due to oil leakage. Returns due to oil leakage will not be repaired, replaced, reassembled, or refunded if no defect is found.


NOTICE: Warranty request on OEM products will have to be evaluated by the OEM and this can take months. Most will not return any evaluations whether defects were found or not. They have very strict guidelines that they follow and hardly ever give the end user the benefit of the doubt. We have no control over OEM warranty processing time, freight cost, or evaluation procedures or outcomes. However, we are glad to assist in submitting the item for evaluation. As for our aftermarket products, we can evaluate in-house and can usually give you an answer within a day after receiving it.


NOTICE: Warranty evaluations, regardless of outcome, will not be reassembled, no exceptions.

 
Now for the long boring legal stuff….


Proposal:

The foregoing proposal by Naples Turbo LLC (hereinafter Seller) of the goods purchased by customer (thereinafter Buyer) is subject to the following Terms and Conditions of sale.


Acceptance:
These terms and conditions and any that may be listed on the Invoice / Sales Receipt hereof represent the complete agreement between the Seller and the Buyer, unless and except as specifically modified by the Seller in writing. There are no warranties, representation, covenants, or undertakings of any kind, nature or description, except as stated in these terms and conditions and these terms and conditions supersede all prior agreements between the Seller and the Buyer, whether written or oral, with respect to the subject matter hereof. Acceptance of any order by the Seller and or acceptance of any goods delivered shall be conclusive evidence of the Buyer’s acceptance of these terms and conditions.


Inspection and Approval:
Goods shall be deemed accepted by Buyer upon physical receipt of goods unless Buyer provides Seller with written and verbal notice of its rejection of all or part of the goods, such notice specifying the reason for rejection, within ten (10) days after initial receipt of the goods.


Taxes Duties, and Fees:
A Florida Buyer must have a current resale certificate on file with the state of Florida and with Seller or provide the appropriate export documents, or pay the appropriate Florida Sales Tax. Buyer has five (5) days to provide such documentation in order to receive a refund of sales tax. Buyer is responsible for clearing customs and for any import duties, taxes, or fees.


Litigation and Collection:
Any litigation concerning the sale of goods or warranty claims hereunder shall be brought in the United States District Court for the state of Florida or, if subject matter jurisdiction is lacking therein, in the circuit court of Collier County, Florida, which courts shall have the exclusive venue for and have exclusive jurisdiction over any such litigation. Seller and Buyer hereby expressly consent to the jurisdiction and venue of said courts. If any default is made in payment of amounts due for the sale of goods hereunder, and the account is placed in the hands of any attorney or collection agency for collection, Buyer agrees to pay Seller’s reasonable cost of collection, including reasonable attorney’s fee, not to exceed the amount allowed by any applicable statue.


Seller’s Remedies:
Seller shall have all the rights and remedies to Sellers by the uniform commercial code, in addition to any other rights and remedies provided herein. No waiver of any breach of the provisions of the Terms and Conditions shall be deemed a waiver of any other provision of the Terms and Conditions.


Limited Warranty and Disclaimers:
All warranty claims must have a valid Warranty Evaluation Authorization Request Form (WEA) issued by Seller correctly and completely filled out and on file with Seller before returning item. Any items not having a valid Warranty Evaluation Authorization (WEA) number issued by Seller clearly marked on the outside of the item’s packaging will be refused! Seller’s Manufacturer warrants the goods manufactured by them to be free from defects in material and workmanship under normal use and service for twelve (12) months from original date of purchase unless otherwise stated in writing. The Manufacturer neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale of its product. The Manufacturer’s obligation for all products under this warranty being limited to: (a) making good at its factory any part or parts thereof, or (b) replacement of original part with a new or refurbished part; solely at the Manufacturer’s discretion, and must be returned to the address provided by Seller with the WEA number filled in and with transportation charges prepaid by Buyer and which its examination shall disclose to the Manufacturer’s satisfaction to have been thus defective. Any and all C.O.D. returns will be refused! Refund of the original purchase price is only given in the event a defective item can not be repaired or replaced. The warranty does not apply to any parts: (a) for which no fault is found; (b) that have been modified or disassembled in any manner not specifically approved by Seller or Seller’s Manufacturer; (c) for which an inspection indicates that reasonable and proper installation in the application for which they are intended and or preventative care and maintenance has not occurred; (d) that have been subject to damage attributable to or caused by: misuse, abuse or vandalism; mishandling, improper shipping or other transit related damage; acts of God or insurrection; normal wear and tear; foreign object entry; any part not supplied by Seller or Seller’s Manufacturer; or any other acts that are beyond Seller’s or Seller’s Manufacturer’s reasonable control. (e) that have been installed with the use of thread tape or silicone. (f) that have been ran or dry started without having been primed with oil. (g) that have scorched, scored, seized, grooved, or melted bearing(s) or turbine shaft. (h) that have been used in any competition applications. In no event shall Seller or Seller’s Manufacturer be liable to Buyer for any special direct, indirect, or consequential damages (including without limitation, loss of profits, engine and/or application damage, or expenses such as but not limited to: labor, reloading, trucking, storage, or repackaging) due to any reason whatsoever, including, but not limited to the negligence of Seller or Seller’s Manufacturer, a defect in any goods or parts thereof sold by Seller or Seller’s Manufacturer hereunder, or the breach of the terms and conditions of this order by Seller or Seller’s Manufacturer. All warranty evaluations will be disposed of after thirty (30) days of initial notice of outcome unless returned shipping cost has been prepaid by Buyer (Notice: some OEMs will not return warranty evaluations). Returned warranty evaluations, regardless of outcome, will not be reassembled and will not have any further warranty.


Returns:
All returns must have a valid Return Material Authorization Request Form (RMA) issued by Seller correctly and completely filled out and on file with Seller before returning item. Any returns not having a valid Return Material Authorization (RMA) number issued by Seller clearly marked on the outside of the item’s packaging will be refused! Any returned goods must be in new, unused, resellable as new condition and have not been disassembled, damaged, or installed in any way and does not have any grease, used oil, dirt, or rust in or on them, and be shipped with transportation charges prepaid by Buyer in their original packaging (or equivalent) along with all accessories and or parts within fourteen (14) days of initial receipt of the goods to the below Return Address with RMA number filled in. Seller will charge Buyer a fifteen percent (15%) restocking fee [twenty percent (20%) restocking fee on special orders] and the initial cost of shipping for any returns which have been found to be in conformance to order. Any shipping cost that Buyer may have paid for is not refundable (such as express, overnight, international, etc). Any returns not in the same condition as Seller originally sent will be disposed of after thirty (30) days of initial notice unless returned shipping cost has been prepaid by Buyer. All refunds will be given using the exact same form of payment as original charge. Credit Card refunds will only be refunded to the exact same credit card number as original charge (NO Exceptions).


Limitation of Liability.
Seller shall not be responsible for any misuse, neglect, accident, reconfiguration, or alteration of the Goods by Buyer or others, or improper installation or use in violation of instructions furnished by Seller and or manufacturer. Seller’s liability for any claims or damages relating to the Goods shall be limited to the purchase price of the Goods, and in no event shall Seller be liable for any consequential, special, or incidental damages, loss, or expenses, or personal injury, directly or indirectly arising from use of Seller’s Goods separately or in combination with any other equipment or material.


Errors or Omissions.
Errors or omissions in any of Seller’s quotations, acceptances, specifications, or other documents shall be subject to correction at Seller’s discretion.


Severability.
If any provision of the Terms and Conditions shall be found invalid, illegal, or unenforceable to any extent, the remainder of the Terms and Conditions and its application shall not be affected, and shall remain enforceable to the fullest extent permitted by law.


When a core return is required, all cores must be of the same OEM and part number, and returned within 25 days using the same packaging that the new turbocharger came in (or equally equivalent packaging).